Frequently asked questions

If you have booked a non-refundable rate, payment is required immediately, in which case the hotel requires payment to be made by credit card. In exceptional cases, bank transfers may also be accepted. We further accept bank cards. We don't accept cash payments.

This is possible during your booking, and you will receive a pre-registration email in which you can enter your details including your credit card details.

If a payment or pre-authorization is made by a third party when making a reservation and/or the credit card holder's name is different from the name of the booker and/or guests, the hotel will likely provide a scanned copy of the ID of request the cardholder as well as a signed authorization letter from the cardholder with his/her agreement to use the credit card for the reservation.

If a third party wants to pay for the reservation on arrival, that's absolutely fine.

Tourist tax is a municipal tax for paid accommodation in Amsterdam. The Amsterdam city council requires each tourist to pay 12,5% of the total room price to improve the city and its facilities.

Check-in is possible from 15:00.

Certainly, we will be happy to store your luggage for you, so that you can start enjoying Amsterdam.

Visit the contact page for our location and directions.

We have private, secure parking on-site with car charging stations. Reservations are not required. If you book direct, you can benefit from discounted parking at €15 per day.

We offer a shuttle service for groups only. Please contact us directly for more information.

Unfortunately, we cannot allow pets in the hotel.

Hotel Fogo is 100% non-smoking. If you smoke inside the hotel, a fine of € 250 will be charged.

Although we have a lift within the hotel, we do not have any disabled access. Please contact us directly to learn more about our accessible facilities.

We offer an extensive breakfast buffet daily from 07:00 until 10:00. The cost for breakfast is €15 per person.

We do not offer bike rental, however we work closely with an external company to arrange your bike rental.

Yes, there is always someone available to help you.

Check-out is possible until 11:00. We do offer a late check-out at 12 noon for €20. Subject to availability. If you book directly on our site, you can benefit from a free late check-out!

Earlier departure is certainly possible! Cancellation policy applies.

Before and after check-in it is possible to store your luggage in our shared luggage room.

Flexible rate can be cancelled up to 48 hours before arrival. Late cancellations and no-shows do have a 1-night cancellation fee. The amount is debited in advance for the total stay.

Non-refundable rate, where 100% of the accommodation costs are charged on the day of booking. Should there be a cancellation or no-show, there will be no refund. The amount is debited in advance for the total stay.